Complex Solutions, Rich UI

FICO is a leading analytics software company offering a broad range of tools and applications. The Customer Communications Services (CCS) division in FICO has a mandate to empower its clients and streamline how new solutions are delivered. The project team had the ambitious idea of building a CCS Designer, a new tool with which business analysts could design and deploy new solutions without having to engage technical teams or understand the complex platform infrastructure. The team chose ExtJS to implement a user-friendly web interface on top of a secure, multi-tier Java and No-SQL application. ExtJS was selected because it provided object orientation, re-usable themes and a rich set of visual components – allowing the team to build out a solution rapidly and in line with company UX strategy. The team faced some daunting challenges. One of the first was to make the application compliant with the company’s stringent branding standards. By creating a FICO theme that was dropped into the application while it was under construction, the team addressed the challenge and led the way for future company projects. Another challenge was to encode complex business logic and requirements, such as country-specific customer contact patterns. The solution was to create a data-driven wizard that captures answers and adapts to prompt users for information based on previous responses. Visually the tool must support the presentation and editing of complex processing rules and interactive voice (IVR) flows. Learn about custom components created for status grids, wizards, resettable form-fields and REST-based stores, alongside real-world stories of lessons learned and helpful tips and tricks. How can your team realize the full power of ExtJS to maximize user experiences? Hear from FICO’s hands-on experts to get the latest insights.